Privacy policy

1. Privacy Policy

This Privacy Policy (“Policy”) is established and applied by Thien Viet Asset Management (“TVAM,” “we,” or “our”) to individuals and organizations associated with us, including investors, partners, staff of partner organizations or investors, TVAM employees, service providers, website visitors (“Website”), and users of services we provide.

TVAM understands that investors and partners value the privacy of their personal information when accessing and using our services or website.

We are committed to safeguarding personal information in strict compliance with the laws of Vietnam and applying appropriate data protection measures to protect the rights of investors and partners.

2. Principles of Data Protection

• TVAM attaches the utmost importance to the confidentiality and security of personal information of clients, investors, partners, and employees.

• We collect personal data to provide high-quality financial services and ensure the lawful rights of clients.

• TVAM is committed to protecting personal data and will only use it within the scope permitted by law or with the individual’s consent.

3. Collection of Personal Data

TVAM may collect personal information from investors and partners, including but not limited to:

• Identification details: Full name, date of birth, ID/Passport number, contact address.

• Financial details: Bank account numbers, transaction history, investment sources.

• Access information: When investors or partners access the TVAM website, related data such as IP address, device, browser, and access logs may be recorded for analytical purposes and service improvement.

We may also use cookies to collect information regarding website access frequency and usage. Cookies are small data files stored on users’ devices to support identification and enhance user experience. Investors and partners may disable cookies in their browser settings; however, this may limit access to certain website functions.

4. Protection of Personal Data

We place strong emphasis on the security of your personal data and have implemented appropriate technical and organizational measures to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our measures include:

• Use of modern electronic security systems such as firewalls, data encryption, and strict access controls.

• Establishment and enforcement of internal security policies and procedures.

• Ensuring access rights to personal data are granted only to authorized staff or partners on a need-to-know basis.

• Regular testing and assessment of security systems to prevent vulnerabilities and improve risk prevention.

• Close coordination with service providers and partners to ensure compliance with data protection standards and laws.

Additionally, we also implement the following measures:

• Deploy early-warning and intrusion-detection systems to identify unauthorized access or unlawful attempts to access data.

• Establish contingency plans for information security incidents, including processes for response, remediation, and notification to relevant parties when necessary.

• Maintain data backups and recovery mechanisms to ensure continuity in the event of technical failures or cyberattacks.

However, we emphasize that in practice, no system can guarantee absolute security. The processing of Personal Data through electronic systems, the internet, or other information technology solutions always entails potential risks. Therefore, we strongly recommend that you:

• Take personal measures to safeguard your information (including account and transaction details).

• Avoid sharing passwords or sensitive information with unauthorized individuals.

• Regularly check your devices and accounts to detect and prevent security risks.

• If you require support or have any questions regarding personal data protection, please contact us via our official support channels.

5. Sharing and Disclosure of Personal Data to Third Parties

TVAM will only share personal information under the following circumstances:

• With affiliated entities within the same system for legitimate purposes, including providing services to investors and supporting TVAM’s website operations.

• As required by governmental authorities, competent organizations, or by law.

• With partners and service providers supporting TVAM (e.g., custodian banks, supervisory banks, fund administration providers, transfer agents, payment agents, HR service providers, cloud service providers, etc.) in Vietnam and abroad, provided that such parties comply with corresponding data protection regulations.

6. Contact

For any questions or requests regarding this Privacy Policy, please contact TVAM via:

Hotline: +84 28 6299 2090

Email: info@tvam.vn